I.T. Support for Employees
*Hours: Monday to Thursday 8:00am to 4:30pm; Friday 8:00am to 4:00pm
Phone: (805) 965-0581 x4215 or (805) 730-4215
Email: itsupport@sbcc.edu
*Hours subject to change during semester breaks.
View the current status of SBCC enterprise level services
Other Request Forms:
- Employee System Access Request Form
- Event Support Request Form
- Expire Exiting Employee's Access Form
- HyFlex Classroom Request Form
- New Computer Request Form
- Temporary Account Access Request form (For SBCC Directors, Deans, and V.P.s working with outside vendors, consultants, volunteers, or other non-SBCC 3rd party persons)
- I.T. Project Request Form
- Request for Faculty Resource Center (FRC) Support
Instructions, Troubleshooting Guides, Miscellaneous Info, etc:
- Ticketing System (JIRA)
- Canvas Guides
- Canvas Tech Support
- Campus Wifi Troubleshooting
- Faculty Training
- Instructions to add Campus Gmail to a Mobile Device:
(Note: IMAP and POP3 are not supported and will no longer work) - Mobile Printing Instructions
- Password Policy
- Payment Card Industry Data Security Standard (PCI DSS) Employee Training
- Phishing: Recognize and Report
- Campus Portal Login Help
- Service Level Guidelines
- Two Factor Authentication (2FA) Setup Instructions (google doc)
Google Authenticator app: iPhone or iPad I Android - Using VMWare to access the college Virtual Desktop Interfaces (VDIs) - Campus Portal login/password required to access this document
- Zoom Meeting & Video Conferencing Information
- Zoom Phone Information New!
Securing your campus account with Two Factor Authentication (2FA)
Two-Factor Authentication (2FA) is required for all SBCC Employees.
- 2FA Info & FAQ
- 2FA Full Enrollment Guide (English)
- 2FA Full Enrollment Guide (Español)
- 2FA Video Tutorial
Google Authenticator app: iPhone or iPad I Android